We accept returns for both defective and non-defective products within 14 days of delivery.

To be eligible for a return:

 The item must be unused and in its original condition

 It must be returned with original packaging and all accessories/manuals

 Proof of purchase (receipt or order confirmation) is required

 

Return Shipping

 If the item is defective or damaged, return shipping is free

 If the return is due to a change of mind or incorrect order by the customer, the buyer will

be responsible for return shipping costs

 

Exchanges

We only offer exchanges for defective or damaged items. For other cases, we recommend

placing a new order once the return is processed.

 

Non-Returnable Items

The following items cannot be returned:

 Perishable goods (e.g., food)

 Downloadable software

 Gift cards

 Personal care items

 Items marked as Final Sale

 

Refunds

Once your return is received and inspected, we will notify you of the refund status via email.

If approved, the refund will be processed back to your original payment method within 7–10

business days.

 

Late or Missing Refunds

If your refund hasn’t appeared:

1. Check your bank account or credit card again

2. Contact your payment provider

3. If unresolved, contact our support team at – 0707934244 / 0111547849 or info@tclbrandshop.co.ke

 

Return Address

Please send returned items to:

4th Floor, Fedha Plaza, Mpaka Rd, Westlands
Nairobi, Kenya

 

We recommend using a trackable shipping method. We are not responsible for lost or unreceived

returns.

 

 

For any return or refund inquiries, contact us at:

Call – 0707934244 / 0111547849

Email – info@tclbrandshop.co.ke